Tour Service & Tour Operator
Banyumeng, Banyuraden 13/04
Gamping, Sleman, Yogyakarta 55293
Phone / WhatsApp / SMS :
Email : [email protected]
Contact Person : Arif

FAQs About Us

Thanks for visiting our website. This FAQS About Us page includes frequently asked questions. For more information please contact us. Thank you.

About Us


    LOTUS JAVA HOLIDAY is Yogyakarta based Tour Service and Tour Operator organizes and offers wide range of tours and holiday packages in Yogyakarta and many popular destinations in Java island, Indonesia. From simple tour arrangements to some popular attractions such as Borobudur, Prambanan, Dieng Platea or watching Ramayana dances under the moonshine, to the more active energetic, fun-filled and adventurous trips like trekking, hiking, mount climbing, caving, rafting. We also offer Customized Tour service where you could inquire certain tour program or package adapted to your trip planning as well as specify the services required / desired according to your request.

  2. Do you have contact detail & contact person?

    LOTUS JAVA HOLIDAY Tour Service & Tour Operator

    Banyumeng, Banyuraden 13/04

    Gamping, Sleman, Yogyakarta 55293

    Phone / WhatsApp / SMS : +62-8222-080-0473

    Email : [email protected]

    Website : www.lotusjavaholiday.com

    Contact Person : Arif

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Products & Services

  1. What are LOTUS JAVA HOLIDAY's produts and services?

    Private tour programs, tour packages and hotel / accommodation arrangement.

  2. Does LOTUS JAVA HOLIDAY organize and offer sharing group or join in coach tours?

    Unfortunately, we don't operate, organize or offer such tours. Our main focus is at private tour programs, tour packages and transport (rent car with driver) service.

  3. Why there are no price lists on LOTUS JAVA HOLIDAY's website?

    The reason why we don't put price lists on website because we basically don't offer taylor made tour programs or tour packages. All what we offer are flexible services at where you could easily request us to modify, revise or change according to your planning and interest.

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Booking / Reservation

  1. How to book tours or packages organized by LOTUS JAVA HOLIDAY?

    First, please browse tours and holiday packages we have to offer. When you have found tours and holiday packages you take interest, simply go to Contact Us page to send us your message or request. Please also include specific request (if any) such as type of transport, hotel or accommodation, tour guide, etc.

    If you do not find tours or services what you are looking, and you would like to request customized / personalized tours or packages you could use Contact Us form page to send your request.

    Once you have sent your request, we would get back to you with our offer.Once you have approved our offer, you could confirm your booking by email or direct phone call (detail phone numbers mentioned on the header).

    Booking includes information such as names  and number of participant,  flight details ETA & ETD, etc.

  2. How to confirm my booking?

    Once itinerary program and price quotation options have been approved by you, please confirm your booking by direct phone call or email.

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  1. What are payment terms and method offered by LOTUS JAVA HOLIDAY?

    • Deposit payment : When we have received your booking confirmation, we would send you invoice to request deposit payment.
    • Deposit payment method: By bank / wire transfer OR by credit card to our PayPal account. (Please contact us for our bank details or PayPal email).
    • Receipt : Once your deposit payment has been paid, a receipt will be sent to you by email. The receipt is as the proof of your deposit payment and it should be presented upon arrival or pick service at the requested location / point of arrival.
    • Balance payment: Balance or rest payment paid upon arrival or pick service. Balance payment method by cash.
  2. Why should I pay deposit / down payment (DP) when I have confirmed booking?

    Deposit payment is to guarantee your booking. Once we have received your confirmation and deposit we would prepare things needed for the tour or package you have booked eg transportation, driver, tour guide, ticket, hotel / accommodation, restaurant, etc. Besides especially if you take long trip package during high season, any tour arrangement should be fixed and scheduled early.

  3. I don't mean to be rude, but what if I have booked your tour, paid deposit and I arrive at airport, but nobody shows up to pick me up?

    HONESTY IS THE BEST POLICY! It is one of  the top priorities that we always keep in mind to run this business. It is also another factor that keep us survived amidst the competition with others and motivate us to be always confident to offer our services. 

    So, it is NOT possible for us to do cheating to customers or guests. We are selling service and mean to run clean and honest business. We are just small tour operator and we would like to get bigger someday in the future. For us cheating practice to customer means to ruin and destroy ourselves.

     *Please don't hesitate to contact should you need real reviews, from our past customers to us, we would be gladly send you emails or phone numbers of our happy customers and you could contact them to get their testimonies about us.

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Customer Reviews

  • "Hello Mr Muarif, I pass an envelop to the driver, did you receive it? My friends enjoyed ourselves alot. The only thing we feel very tired during the trip because we didn't slee..."
    Felicia Lau - China
  • "Trip : 9 - 14 June 2012 Initially, we wrote to many agents about Jogja tour. Not many as enthusiatic as Arif in terms of his reply. We were so impressed of his prompt reply, res..."
    Michelle Yong http://woatravel.com - Malaysia
  • "Quick as well as professional service you gave us. We will use your service when we come to Java again in the future. Friendly, Yolanda"
    Yolanda - Netherlands

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